Privacy Policy

Last updated: August 2026

YOUHAI DIGITAL operates the online store and website available at youhaidigital.com. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, place an order, contact us by email, or otherwise use our services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you visit or use our website, place an order, create or use a customer account, contact us by email, request customer support, or request a return, exchange, or refund.

The information we may collect includes:

• Full name.
• Email address.
• Billing address.
• Shipping address.
• Telephone number, when necessary for an order or delivery.
• Payment and transaction details.
• Order history and information about products purchased or returned.
• Information included in messages sent to us.
• Information necessary to process customer-service requests.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, operating system, language and time-zone settings, pages viewed, actions taken on the website, date and time of your visit, and information about how you use and navigate the website.

2. How We Collect Information

We may collect personal information directly from you when you provide it to us, automatically when you use or browse the website, through service providers that help us operate the website or process transactions, and when you communicate with us by email.

3. How We Use Personal Information

We may use personal information to operate and maintain the website, process and fulfill orders, process payments, arrange delivery, send order confirmations and transaction-related communications, respond to emails and customer-service requests, process returns, exchanges, and refunds, maintain records of orders and transactions, improve the website, products, and customer experience, protect the website and help prevent fraud or unauthorized activity, comply with legal obligations, and send promotional emails where permitted by applicable law or where you have provided consent.

We use personal information only for legitimate and relevant purposes connected with operating our online store and providing our services.

4. Legal Grounds for Processing

Where applicable law requires a legal basis for processing personal information, we may process your information to perform a contract with you, comply with legal obligations, pursue legitimate interests such as operating and securing the website, obtain or act on your consent where required, and protect the rights, safety, and security of our customers, our business, and other individuals.

5. Sharing Personal Information

We may share personal information only when reasonably necessary to operate the website, provide services, process orders, protect our rights, or comply with the law.

Personal information may be shared with categories of service providers that assist with payment processing, order processing, delivery and fulfillment, website hosting and technical services, website security, customer support, business administration, and legal, accounting, or professional services.

We may also disclose personal information when required by law, court order, or a lawful request from a competent authority; when necessary to protect our rights, property, website, customers, or others; in connection with a sale, merger, restructuring, or transfer of all or part of our business; or when you request or authorize the disclosure.

We do not sell your personal information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable essential website functions, maintain security, remember shopping-cart and checkout information, improve website performance, and understand basic website usage.

You may change your browser settings to block or delete cookies. If you disable essential cookies, some parts of the website may not function properly.

7. Email Communications

We may contact you by email for order confirmations, order updates, delivery-related information, customer support, responses to your questions, returns, exchanges, refunds, and other communications necessary to provide our services. We may also send promotional communications where permitted by applicable law.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may still receive essential service-related emails concerning your orders or requests.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including completing transactions, providing customer support, maintaining order and business records, resolving disputes, preventing fraud and misuse, and complying with legal, tax, accounting, and regulatory obligations.

When personal information is no longer required, we will delete it, anonymize it, or securely restrict its use where appropriate.

9. Data Security

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

10. Your Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, request correction of inaccurate or incomplete information, request deletion where legally permitted, request restriction of certain processing, object to certain processing, withdraw consent where processing is based on consent, request information about how your personal information is used, request a copy of certain personal information where applicable, and lodge a complaint with the relevant data-protection authority.

To exercise a privacy right, please contact us by email using the contact information provided on our website. We may ask you to verify your identity before processing your request.

11. Information Required for Orders

Certain personal information is required to process and deliver an order, provide customer support, process payments, or comply with legal obligations. If you do not provide information that is necessary for these purposes, we may be unable to process your order or respond to your request.

12. International Processing

Personal information may be processed or stored in countries other than the country in which you live because we use online service providers and operate an international online store. Where applicable law requires safeguards for international transfers of personal information, reasonable steps will be taken to ensure that appropriate protections are applied.

13. Children’s Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under the laws applicable to them.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us, please contact us by email so that we can review the matter and delete the information where appropriate.

14. Automated Decision-Making

We do not use personal information to make decisions that produce legal or similarly significant effects on you solely through automated decision-making.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise a privacy right, please contact us by email through the contact information available on our website.

YOUHAI DIGITAL
Website: youhaidigital.com