Refund policy
Return and Refund Policy
This Return and Refund Policy applies to purchases made from SmartBuy through youhaidigital.com.
If you need help with a return, refund, cancellation, or damaged item, please contact us at:
info@youhaidigital.com
Change-of-Mind Returns
Customers may request a return within 14 days of receiving the product, subject to applicable law and the conditions described in this policy.
For a change-of-mind return, the product should be returned in new condition, with its original packaging and all included accessories, where applicable.
Please contact us before sending any product back. Do not send any product back before receiving return instructions from SmartBuy.
If the product has been used, damaged, altered, or returned without the included accessories or packaging, the return may be refused or the refund may be reduced to the extent permitted by applicable law.
This section does not limit any mandatory consumer rights that apply to defective, incorrect, damaged, or misrepresented products.
Incorrect, Damaged, or Defective Items
If your product arrives damaged, defective, incorrect, or materially different from the product ordered, please contact us as soon as possible and preferably within 7 days of delivery.
Please include:
- Your order number.
- Photos or a video of the product.
- Photos of the packaging and shipping label.
- A description of the problem.
After reviewing the request, SmartBuy will determine the appropriate solution. Depending on the circumstances, this may include a replacement, refund, repair, or another remedy required by applicable law.
If the product is defective, damaged on arrival, incorrect, or materially different from the order, SmartBuy will review the return-shipping arrangements with the customer before the product is sent back.
Return Shipping
For approved change-of-mind returns, the customer may be responsible for return shipping costs, except where applicable law requires otherwise.
Original shipping charges may be non-refundable for change-of-mind returns, except where required by applicable law or where the issue was caused by the product or by our fulfillment process.
Customers must use a trackable shipping method when returning a product, unless SmartBuy provides different instructions.
SmartBuy is not responsible for products lost or damaged during return shipping when the customer arranged the return shipment.
Return Address and Instructions
Do not send a return to the supplier or to any address that has not been provided by SmartBuy.
After you contact us and your return request is approved, SmartBuy will provide the return address and shipping instructions.
Products sent back without prior approval or without following the return instructions may be delayed or refused, except where applicable law provides otherwise.
Product Model and Compatibility
For phone cases and accessories, customers are responsible for selecting the correct phone model and product variant before completing the purchase.
Please check the selected model, size, color, and other available options carefully before placing the order.
If the wrong phone model or product variant was selected by the customer, the return will be handled according to the change-of-mind return conditions and applicable law.
If SmartBuy sends a product that does not match the model or variant ordered, the issue will be handled as an incorrect item.
Order Cancellations
If you need to cancel an order, contact SmartBuy as soon as possible at info@youhaidigital.com.
SmartBuy will try to cancel the order before it is processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the request may be handled as a return under this policy and applicable law.
Nothing in this section limits any mandatory cancellation rights that apply under the laws of the customer's country.
Refunds
Once an approved returned product is received and inspected, SmartBuy will notify you of the outcome.
If a refund is approved, it will be issued to the original payment method.
Processing times may vary depending on the payment provider.
Refunds will be processed within the period required by applicable law after the cancellation or return has been approved.
If a refund is delayed, please contact us at info@youhaidigital.com with your order number.
Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer's country.
Contact
For questions about returns, refunds, cancellations, damaged products, or product compatibility, contact:
SmartBuy
Email: info@youhaidigital.com
Website: youhaidigital.com